At Devon Station, we are committed to ensuring your satisfaction with our office supplies. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.
1. Eligibility for Returns
You may request a return if:
- The item is damaged, defective, or incorrect.
- The return request is made within 3 days of delivery.
- The product is unused, in its original packaging, and accompanied by a receipt or proof of purchase.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Used products
- Opened consumables (ink, paper)
- Custom-ordered or personalized items
- Products returned after 3 days from delivery
3. Return Process
To initiate a return:
- Contact our support team at [email protected] within 3 days of receiving your order.
- Provide your order number, product details, and the reason for return.
- Our team will respond with further instructions and evaluate your request.
4. Refund Process
If your return is approved:
- A refund will be processed to your original payment method.
- Refunds are issued within 7 business days of receiving and inspecting the returned product.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Please notify us within 3 days of delivery at [email protected].
- We may request a photo of the product and packaging for verification.
- A replacement or refund will be arranged accordingly.
6. Shipping Costs
- Customers are responsible for return shipping unless the return is due to our error (wrong or defective item).
- Original shipping fees are non-refundable.
Contact Us
If you have questions about our Return and Refund Policy, please contact us:
📧 [email protected]